Using the right email gets you a faster response. All emails go directly to a human — we don't use chat bots or outsourced help desks.
Within 24-48 hours
Account questions, audit help, document upload issues, dashboard problems, feature requests.
Within 2 business day
Plan changes, invoice questions, refund requests, or manage your subscription via the Paddle billing portal in your account settings.
Within 5 business days
Service of legal process, takedown requests, partnership/business agreements, contract negotiations.
Within 72 hours (GDPR / PDPA / PDPL)
Subject access requests, deletion requests, data portability, breach notifications, DPO contact.
Acknowledged within 24 hours
Coordinated vulnerability disclosure, security audit findings, suspected breaches.
Within 4 hours (business hours)
API integration help, webhook configuration, white-label portal setup, Slack/Teams integration, custom domain DNS.
Live platform status: status.charterlogicsuite.com
Charter Logic Suite is operated by Muhammad Furqan Asghar. All payments are processed by Paddle.com Market Limited, Merchant of Record. For billing portal access, sign in and visit your account settings.
